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Shipping and Return Information

RETURNS & EXCHANGES

John Medeiros is committed to producing quality, handcrafted jewelry. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will accept items for exchange or refund.

Our Exchange Policy

Products purchased on Kiosk Tablet or JohnMedeiros.com cannot be exchanged in retail stores. Items will only be exchanged through the John Medeiros Jewelry Collections Company.

Customer has 10 days to exchange the purchase from the date of signed receipt.  The items must be in original packaging, with all tags still intact on the jewelry, packing slip, and boxes; must be authentic “JohnMedeiros.com” tags. Please do not send jewelry back that you purchased at a Retail Store, it will be returned back to you.

Our Refund Policy

Products purchased on JohnMedeiros.com cannot be returned to retail stores. Items will only be accepted for refund through the John Medeiros Jewelry Collections Company.

Customer has 5 days to return the purchase for refund from the date of signed receipt.  The items must be in original packaging, with all tags still intact on the jewelry, packing slip, and boxes; must be authentic “JohnMedeiros.com” tags. Please do not send jewelry back that you purchased at a Retail Store, it will be returned back to you.

All sales on   Retired, Closeout or Sale  items are final. No returns.


How to Exchange or Return an Item

  • Call Customer Care for a Return Merchandise Authorization (RMA) number at 1-800-491-2944, Monday thru Friday, 9 am - 5:30pm (EST).
  • Exchanges or Returns made without an RMA will not be accepted.
  • Write the RMA on the outside of the returns box. Send your return via FedEx or UPS Ground and respond to your RMA confirmation e-mail with the shipment date and tracking number.
  • If approved for a store credit or refund, your request will be processed in 10 days. Refunds will be credited to the purchasing method of payment.
  • For any further queries, please email customercare@johnmedeiros.com
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